Course curriculum

  • 1

    Module 1: Regulatory Framework for the Insurance Industry

    • Introduction
    • Legal Framework
    • Licensed Entities
    • Functions of the Pensions and Insurance Authority
    • Challenges in the Insurance Industry
    • Industry Growth and Emerging Issues
    • Module 1: Test
  • 2

    Module 2: Principles of General Insurance

    • Introduction
    • Principle of Insurable interest
    • Creation of Insurable Interest
    • Application of Insurable Interest
    • Principle of Utmost Good Faith (UberrimaeFidei)
    • Duty of Disclosure
    • Limitation of an Insurer's Right to Information
    • Material Fact
    • Facts that Do Not need to be Disclosed
    • Consequences of Non-Disclosure
    • Compulsory Insurances
    • Principle of Proximate Cause
    • Principle of Indemnity
    • Benefit Policies
    • Options Available to Insurers
    • Principle of Contribution and Subrogation
    • How Contribution Arises
    • Module 2: Test
  • 3

    Module 3: Classes of General Insurance

    • Introduction
    • Property Insurance
    • Pecuniary Insurance
    • Motor Insurance
    • Combined or Packaged Policies
    • Marine and Aviation Insurance
    • Health Insurance
    • Module 3: Test
  • 4

    Module 4: Underwriting Procedure

    • Introduction
    • Quotations
    • Proposal forms
    • Premium Calculation
    • Policies, Cover Notes and Certificates of Insurance
    • Contract Certainty
    • Premium Payment
    • Module 4: test
  • 5

    Module 5: Marketing of General Insurance Business

    • Introduction
    • What is Exchanged?
    • The Marketing Mix
    • Features of General or Non-Life Insurance Products and Services
    • Marketing of Services
    • Characteristics of Services
    • Module 5: Test
  • 6

    Module 6: Customer Service

    • Introduction
    • Who is the Customer?
    • Increasing Importance of Customer Service
    • Customer Service Activities
    • Benefits of Providing Quality Customer Service to the Organization
    • Benefits of Quality Customer Service to the Customer
    • Customer Service Standards
    • Module 6: Test
  • 7

    Module 7: Benefits of Insurance

    • Benefits of Insurance
    • Module 7: Test
  • 8

    Module 8: Dispute and Complaints Resolution Process

    • Introduction
    • Alternative Dispute Resolution (ADR)
    • Financial Ombudsman Service
    • Arbitration
    • The Woolf Reforms
    • Complaints and Disputes
    • Use of Arbitration in Claims Disputes
    • Module 8: Test
  • 9

    Module 9: Claims Handling Procedures

    • Introduction
    • Personal Insurance
    • Creditor Insurance
    • Commercial Insurance
    • Related Claims Services
    • Module 9: Test
  • 10

    Module 10: Roles of Loss Adjustors and other Professionals in Insurance

    • Introduction
    • Role of Loss Adjusters in Claims Handling
    • Roles of Other Professionals in Claims Handling
    • Payment of Commission to Agents/Brokers
    • Module 10: Test
  • 11

    Module 11: Basics of Contract Law

    • Introduction
    • Essential Elements of a Valid Contract
    • Classification of Contracts
    • Offer in Law of Contract
    • Acceptance in Law of Contract
    • Consideration
    • Intention to Create Legal Relations
    • Capacity to Contract
    • Vitiating Factors
    • Contents of Contracts
    • Discharge of Contracts
    • Module 11: Test
  • 12

    Module 12: Law of Agency

    • Introduction
    • Creation of Agency
    • The Relationship between Principal and Agent
    • Who Can Sue and Who Can Be Sued
    • Termination of Agency
    • Module 12: Test
  • 13

    Module 13: Fraud in Insurance

    • Introduction
    • Fraud Prevention
    • Fraud Detection
    • Consequences of Fraud
    • Module 13: Test
  • 14

    Module 14: Re-Insurance

    • Introduction
    • The Case for Reinsurance
    • Procedures for Co-Insuring Risks
    • Co-Reinsurance
    • Characteristics of the Reinsurance Market
    • Buyers of Reinsurance
    • Intermediaries
    • Carriers of Reinsurance Risk
    • Features of Facultative and Treaty Reinsurance and the Significance of Retention Limits
    • Reinsurance premiums
    • Module 14: Test
  • 15

    Module 15: Ethics

    • Introduction
    • Regulatory Requirements
    • Social Responsibility
    • Economic Outcomes
    • Ethical Responsibility of Agents
    • Ethical Dilemmas
    • Steps in Resolving Ethical Dilemmas
    • Module 15: Test
  • 16

    Module 16: ANTI-MONEY LAUNDERING AND COUNTERING TERRORISM FINANCING

    • Introduction
    • Insurance and Financial Crimes
    • Money Laundering
    • Identifying Money Laundering Activities
    • Anti-Money Laundering Legislation
    • Obligation of the financial Institutions
    • High Risk Persons
    • Terrorists Activity Financing
    • Module 16 Test
  • 17

    Module 17 - Oath and Code Practice

    • Oath and Code Practice